Refund and Cancellation Policy

1. The Pro plan

MineRanks Pro is a monthly or yearly subscription that gives access to the paid features described on the Pro plan page. The price shown before you pay is the final price.

Payments are processed by Stripe. MineRanks never sees or stores your card details.

2. Immediate access

Before you pay, on the Pro plan page, you are asked to tick a box by which you accept the Terms of Service and this policy and expressly ask to start using Pro right away. You get access as soon as the payment is completed.

3. Renewal

Your subscription renews automatically at the end of each period (one month or one year) with the same payment method until you cancel it. A few days before a yearly plan renews, we email you the date and the amount.

4. How to cancel

You can cancel at any time, with no commitment or penalty, from the Pro plan page (Cancel subscription), from Account > Settings > Manage subscription or by writing to [email protected].

Once you cancel, you won’t be charged again and you keep Pro access until the end of the period you have already paid for.

5. Right of withdrawal (EU consumers)

If you subscribe as a consumer and live in the European Union, you may withdraw from your subscription within 14 calendar days of the purchase, without giving a reason.

Because you asked to start using Pro right away (section 2), if you withdraw we refund the amount paid minus the part corresponding to the time you have had access, counted in days. For example, if you withdraw on day 5 of a 30-day monthly plan, we refund 25/30 of the price.

Withdrawal applies to the initial purchase of the subscription, not to its renewals (on abuse, see section 7).

If you subscribe for a business, a server or a server network, and not as a consumer, you have no right of withdrawal.

6. Other refunds

•Renewals: monthly and yearly renewals are not refunded or prorated. If you don’t want to continue, cancel before the renewal date.

•Charges made in error: if you were charged twice, after cancelling or because of a technical fault on our side, we refund the full amount.

•Outages: if the service stops working for a prolonged period because of us, we will consider a prorated refund.

Refunds go back to the original payment method and may take 5 to 10 business days to appear, depending on your bank. When a subscription is refunded, it is cancelled and Pro access ends.

7. Abuse

We may refuse a refund and close the account in case of abuse, such as opening several accounts or chaining purchases and withdrawals to use Pro without paying for it.

8. Plan changes

You can switch from monthly to yearly, or the other way round, from the Pro plan page. Switching to yearly charges the prorated amount for the remaining time right away; switching to monthly leaves the unused part of the year as credit for your next payments.

9. How to ask for a refund or withdraw

Write to [email protected], ideally from your account email, with the email you paid with, the date of the charge and, if you are withdrawing, that you are exercising your right of withdrawal. We will reply as soon as possible and, where applicable, refund you within 14 days at the latest.

If you prefer, you can use this model withdrawal form (it is not mandatory): “To MineRanks ([email protected]): I hereby give notice that I withdraw from my contract for the MineRanks Pro subscription, ordered on [date] with the account [email address]. Name and address of the consumer. Date.”